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Survey of Patients' Experiences

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on ten important hospital quality topics.

How often did nurses communicate well with patients?

Abington Hospital 82%
Abington – Lansdale Hospital 88%
Pennsylvania Average 81% *
National Average 80% *

Higher percentages are better.

Definition:

Patients who reported that their nurses "Always" communicated well. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

footnotes:

* State and national averages do not include VHA hospital data.

How often did doctors communicate well with patients?

Abington Hospital 79%
Abington – Lansdale Hospital 86%
Pennsylvania Average 81% *
National Average 82% *

Higher percentages are better.

Definition:

Patients who reported that their doctors "Always" communicated well. “Communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

footnotes:

* State and national averages do not include VHA hospital data.

How often did patients receive help quickly from hospital staff?

Abington Hospital 67%
Abington – Lansdale Hospital 78%
Pennsylvania Average 68% *
National Average 70% *

Higher percentages are better.

Definition:

Patients who reported that they "Always" received help as soon as they wanted.

footnotes:

* State and national averages do not include VHA hospital data.

How often did staff explain about medicines before giving them to patients?

Abington Hospital 62%
Abington – Lansdale Hospital 69%
Pennsylvania Average 64% *
National Average 66% *

Higher percentages are better.

Definition:

Patients who reported that staff "Always" explained about medicines before giving it to them. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

footnotes:

* State and national averages do not include VHA hospital data.

How often were the patients' rooms and bathrooms kept clean?

Abington Hospital 70%
Abington – Lansdale Hospital 79%
Pennsylvania Average 74% *
National Average 75% *

Higher percentages are better.

Definition:

Patients who reported that the room and bathroom were "Always" clean.

footnotes:

* State and national averages do not include VHA hospital data.

How often was the area around patients' rooms kept quiet at night?

Abington Hospital 53%
Abington – Lansdale Hospital 65%
Pennsylvania Average 55% *
National Average 62% *

Higher percentages are better.

Definition:

Patients who reported the area around the room was "Always" quiet at night.

footnotes:

* State and national averages do not include VHA hospital data.

Were patients given information about what to do during their recovery at home?

Abington Hospital 84%
Abington – Lansdale Hospital 88%
Pennsylvania Average 88% *
National Average 87% *

Higher percentages are better.

Definition:

Patients who said YES, they were given information about what to do during recovery at home.

footnotes:

* State and national averages do not include VHA hospital data.

How well did patients understand the type of care they would need after leaving the hospital?

Abington Hospital 52%
Abington – Lansdale Hospital 55%
Pennsylvania Average 52% *
National Average 53% *

Higher percentages are better.

Definition:

Patients who "Strongly Agree" they understood their care when they left the hospital.

footnotes:

* State and national averages do not include VHA hospital data.

How do patients rate the hospital overall?

Abington Hospital 74%
Abington – Lansdale Hospital 80%
Pennsylvania Average 71% *
National Average 73% *

Higher percentages are better.

Definition:

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

footnotes:

* State and national averages do not include VHA hospital data.

Would patients recommend the hospital to friends and family?

Abington Hospital 74%
Abington – Lansdale Hospital 77%
Pennsylvania Average 70% *
National Average 72% *

Higher percentages are better.

Definition:

Patients who said YES, they would definitely recommend the hospital.

footnotes:

* State and national averages do not include VHA hospital data.

Source: The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey was used to collect the following information. This survey asks patients about their experiences with care during a recent overnight stay in the hospital. The information was provided from Hospital Compare (Data Collection period: 10/1/2016 through 9/30/2017), a quality tool developed by the United States Department of Health and Human Services. You may use the information in Hospital Compare together with the other information you gather about hospitals as you decide where to get hospital services. You may want to contact your health care provider, your State Survey Agency or your state Quality Improvement Organization (QIO) for more information. If you have a complaint about the quality of the medical care you or a loved one received at a hospital, first contact the hospital's patient advocate. Or, contact your state QIO. If you have other complaints about a health care facility, contact your State Survey Agency. Additional information about hospitals may be found on the state websites.