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Patient Survey Results

These survey results tell you what patients said about their recent home health care experiences. You can compare home health agencies because everyone answered the same survey questions.

These results are from patients who got home health services between October 1, 2016 and September 30, 2017.

Number of completed Surveys: 692
Survey response rate: 33

HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their recent experiences with a home health agency.

Patient survey summary star rating

Star ratings are only displayed for home health agencies that submit at least 40 completed home health patient surveys in the reporting period.

Jefferson Health Home Care and Hospice 4 out of 5 stars

How often the home health team gave care in a professional way

Jefferson Health Home Care and Hospice 90%
Pennsylvania Average 89%
National Average 88%

How well did the home health team communicate with patients

Jefferson Health Home Care and Hospice 88%
Pennsylvania Average 87%
National Average 85%

Did the home health team discuss medicines, pain, and home safety with patients

Jefferson Health Home Care and Hospice 88%
Pennsylvania Average 84%
National Average 83%

How do patients rate the overall care from the home health agency

Jefferson Health Home Care and Hospice 89%
Pennsylvania Average 86%
National Average 84%

Would patients recommend the home health agency to friends and family

Jefferson Health Home Care and Hospice 82%
Pennsylvania Average 79%
National Average 78%