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Services for Patients
and Visitors

COVID-19 VISITATION GUIDELINES - These guidelines will remain in effect for the duration of the Coronavirus outbreak.

To locate an Jefferson Abington Hospital, please call 215-481-2287. To address mail to an inpatient:

Patient name
Building, Floor, Room, Bed Number
Jefferson Abington Hospital
1200 Old York Road
Abington, PA 19001

To locate a Jefferson Lansdale Hospital patient, please call 215-368-2100. To address mail to an inpatient:

Patient name
Jefferson Lansdale Hospital
100 Medical Campus Drive
Lansdale, PA 19446

Mail

Mail is delivered to patients at Jefferson Abington Hospital. If mail arrives after a patient is discharged, it will be forwarded to the home address, if possible, or returned to sender. U.S. mailboxes are located outside the main lobbies.

Mail, flowers, balloons or other gifts are delivered to the Information Desk at Jefferson Lansdale Hospital and will be delivered to patient rooms. Outgoing mail may be given to your nurse, left at the nursing station or deposited in the mailbox located outside the main lobby.

Special Services

A variety of special services for patients and visitors are available to make hospital stay or visit as pleasant and comfortable as possible. These special services include the following:

Automatic Teller Machines (ATM)

Automatic teller machines are available in the Asplundh Atrium (Lenfest Pavilion) and the Shorday Atrium (Widener Building) at Jefferson Abington Hospital.

An automatic teller machine is available in the lower level, elevator lobby at Jefferson Lansdale Hospital.

Pastoral Care Services

Pastoral Care Services are available for patients and family members/friends at both Jefferson Abington Hospital and at Jefferson Lansdale Hospital.

Family Center at Jefferson Lansdale Hospital

Volunteers staff the desk in Jefferson Lansdale Hospital’s Family Center waiting room from 8 a.m. until 4 p.m. Family members can obtain the status of surgical patients by calling 215-361-4585 or 215-361-4586.

Gifts for Patients

If visitors have questions about appropriate gifts (such as food or flowers) they should check with their loved one’s nurse, since some patients may be on restricted diets. Mylar balloons are permitted, but latex balloons are not.

Jefferson Abington Hospital Gift Shops:

  • The Fountain Gift Shop – Located in the Asplundh Atrium, ground floor near the Main Entrance, Lenfest Pavilion. Call 215-481-4588 for information.
  • The Rainbow Gift Shop – Located in the Shorday Atrium, ground floor, Widener Building. Phone: 215-481-6668.

Jefferson Lansdale Hospital Gift Shop:

The Gift Shop, located in the main lobby, is open from 9 a.m. until 8 p.m. Mondays through Fridays, 1 p.m. to 8 p.m. on Saturday and Sunday. The shop has snacks, coffee, cold drinks, as well as selected gift items, jewelry, greeting cards, balloons (Mylar only), and flowers. The Gift Shop phone number is 215-361-4618.

Dining Options

At Jefferson Abington Hospital

Pavilion Grille (Lenfest Pavilion)
Our cafeteria is open daily for:
Breakfast: 6:30 a.m. to 10 a.m.
Continental breakfast: 10 a.m. to 11 a.m.
Lunch: 11 a.m. to 2:30 p.m.
Snacks: 2:30 to 4:30 p.m.
Dinner: 4:30 to 9 p.m.
Evening snacks: 9 to 10:45 p.m.
Midnight dinner: 10:45 p.m. to 2:30 a.m.

Java Joe's Coffee Kiosk (Shorday Atrium at Jefferson Abington Hospital)
Open Mondays through Fridays from 6:45 a.m. to 6 p.m.

Vending Machines at Jefferson Abington Hospital
Vending machines are located in the hallway outside the Pavilion Grille, in the Wunderle Lobby and on many floors throughout the hospital.

At Jefferson Lansdale Hospital Cafeteria

Jefferson Lansdale Hospital’s cafeteria is on the lower level of the Main Building. Cafeteria hours are:
Breakfast: 6:30 to 10:30 a.m. (weekdays)
Lunch: 11:30 a.m. to 1:30 p.m. (weekdays)
Dinner: 5 to 7 p.m. (weekdays)
Breakfast: 7 to 10:30 a.m. (weekends)
Lunch: 11:30 a.m. to 1:30 p.m. (weekends).

Vending Machines at Jefferson Lansdale Hospital
Vending machines are located on the Main Level and Lower Level near the elevator lobby as well as in the Emergency Department waiting area.

Hair Care

Hairdresser and barber services are available upon request for inpatients. For costs or to schedule an appointment at Jefferson Abington Hospital, call 215-489-4048 and leave a message or call Patient Advocacy at extension 2499. For information about hairdresser services at Jefferson Lansdale Hospital, please ask your nurse.

Newspapers

Jefferson Abington Hospital
Newspapers are available for purchase in the Alliance Pharmacy, Rainbow Gift Shop and the Fountain Gift Shop.

Jefferson Lansdale Hospital
The Inquirer newspaper is delivered daily to patient rooms on the breakfast tray. Newspapers may be purchased at the main entrance to Jefferson Lansdale Hospital or the Gift Shop.

Notary

A notary service is available at no charge to our patients.

For more information at Jefferson Abington Hospital, ask your nurse or call Patient Advocacy at extension 2499.

At Jefferson Lansdale Hospital, for information call Administration at 215-361-4400.

Special Assistance

Disabled Patients

Jefferson Health makes all reasonable efforts to ensure that disabled members of our community are not denied access to hospital services or discriminated against because of disability.

If you require an adaptive device or related services please call 215-481-2871 at Jefferson Abington Hospital. Please give us 24 hours advance notice so we can help. At Jefferson Lansdale Hospital, a telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a sign-language expert assist a hearing-impaired or deaf patient. For assistance, ask your nurse to make arrangements. On weekends, evenings and holidays, call the nursing supervisor at 215-361-4530.

Translation Services

If you are coming to Jefferson Abington Hospital and require interpreter services, please call 215-481-2871. Please give us 24 hours advance notice so we can help. At Jefferson Lansdale Hospital, please ask your nurse to arrange for interpreter services or call 215-361-4530 for assistance.

Support Groups

Abington offers a number of support groups for patients and family members. For information about support groups, please call Jefferson Health – Abington's Community Health Services at 215-481-2204.

Wifi

Free wireless access is available throughout Jefferson Abington Hospital and Jefferson Lansdale Hospital. The only areas where Wifi is not available is where devices might interfere with medical equipment, such as in critical care or radiologic testing areas.

Wifi is also available to the public at outpatient centers in Blue Bell, Lower Gwynedd, Montgomeryville, Willow Grove and Warminster.

TV and Phone

Television and telephone access is provided at no charge to Jefferson Abington Hospital patients. For more information, call a TV Concierge at 215-481-6060 or Patient Advocacy at 215-481-2499. 

Telephone service is complimentary for Jefferson Lansdale Hospital patients.

Protect Your Valuables

Patients are requested to leave valuable possessions such as jewelry, mobile devices, tablets, laptop computers and cash at home since they may become lost in unfamiliar hospital surroundings.

At Jefferson Abington Hospital, patients may call Security at extension 2828 to deposit items in their safe or to report lost belongings.

At Jefferson Lansdale Hospital, valuable items should be deposited in the safe in the Staffing office located on the first floor next to the hospital lobby. You will be given a written receipt for all items, which must be presented when you withdraw them. Jefferson Lansdale Hospital does not accept responsibility for items of value unless they are deposited in the safe. If you lose something, please notify your nurse immediately.

To report lost items at Jefferson Lansdale Hospital, call Security at 215-441-4444.

Problem Resolution

Jefferson Health is committed to exceeding our patients’ expectations for good service. Please discuss any problems with your caregiver, nurse or the nurse manager or supervisor, for the unit or department serving you.

At Jefferson Abington Hospital, you may also contact Patient Advocacy at 215-481-2499 regarding concerns about your care, treatment or service.

At Jefferson Lansdale Hospital, you may also contact Administration at 215-361-4400 to report any concerns about care, treatment or service.