Abington - Lansdale Hospital Achieves Healthgrades 2019 Outstanding Patient Experience Award™
Lansdale, PA (June 19, 2019) Katie Farrell, chief administrative officer, Abington – Lansdale Hospital, announced that Abington – Lansdale Hospital has achieved the Healthgrades 2019 Outstanding Patient Experience Award™.
The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience. This distinction places Abington – Lansdale Hospital among the top five percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals. Abington – Lansdale Hospital has achieved the Outstanding Patient Experience Award for three years in a row (2017-2019).
Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 to December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.
“We are very proud to receive this award,” says Farrell. “Our staff is committed to providing our patients with the highest quality of care and the most positive experience possible when they choose Abington – Lansdale Hospital for their care. We are pleased to know that our patients feel confident putting their care in our hands and that their expectations are being met.”
Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions range from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.
“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re really proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”
View Healthgrades hospital quality methodologies.
About Abington – Jefferson Health
Abington – Jefferson Health encompasses Abington Hospital in Abington, Abington – Lansdale Hospital in Hatfield Township, two Urgent Care Centers located in Flourtown and Willow Grove, and six convenient outpatient facilities located in Willow Grove, Warminster, Blue Bell, Lower Gwynedd, Montgomeryville and Elkins Park. More than 1,400 physicians are on staff at both Abington Hospital and Abington – Lansdale Hospital. In addition, some physicians are members of Abington Health Physicians, an employed network of primary care physicians and specialists. Abington – Jefferson Health is part of Jefferson Health and Jefferson, a newly formed organization dedicated to providing the highest quality, compassionate clinical care for patients, educating the health professionals of tomorrow, and discovering new treatments and therapies that will define the future of health care.