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Patient Education

By actively partnering with your health care team and following these guidelines, you can help to ensure a safe experience during your hospital stay.

Upon Admission to the Hospital

Communication

  • Provide complete and accurate information about your health history, diet, personal habits (such as alcohol, drug or tobacco use) and allergies (such as medications or latex).
  • Please inform us of all medications you are currently taking. These include prescriptions, over-the-counter medications as well as vitamins, herbal products and dietary supplements.
  • If you have a history of falls, please tell your health care provider.
  • If you have a history of delirium (confusion) when hospitalized, please inform your health care provider.
  • When possible, have a family member or friend with you when your healthcare provider discusses your condition or treatment plan.
  • Speak up if you have questions, concerns or if a situation feels unsafe. You have the right to question anyone who is involved with your care. If you need a translator, speak to your nurse.
  • Make sure that you know which physician is responsible for directing your medical care. This may or may not be your primary care physician. Ask if you are unsure.
  • If you are in pain, inform your health care provider.
  • If you have difficulty getting out of bed or have been instructed to request assistance when getting out of bed, please let us know.
  • Your health care providers will check your hospital ID bracelet before any medications or tests are administered. Please don’t hesitate to remind us.
  • Health care providers throughout your stay will ask you your name and birth date. This is a safety precaution to ensure that we identify you accurately and treat you appropriately.
  • We encourage you to remind all health care providers to wash their hands or use hand sanitizer before direct contact with you. Hand washing is important to prevent the spread of infection.
  • You can recognize employees and physicians by the badges that identify them by name and job title.
  • We encourage you to take notes or write down questions you want to ask your nurse or doctor.

Medications

Ask for an explanation about any new medications that you are given during your hospital stay. Learn about the side effects and inform us if you think you are experiencing any.

Procedures

  • Ask questions about any test or procedure you may have during your hospital stay.
  • If you have a test done, ask about the results.

Before You Leave the Hospital

  • If possible, have a family member, friend or caregiver present when your nurse or doctor reviews your discharge instructions.
  • Be sure that you understand all discharge instructions and that all your questions are answered before you leave.
  • Be sure your physician has provided the results of all tests and lab work that have been performed in the hospital.
  • Do not forget the prescriptions your doctor gave you. Please tell us if you use a mail order service to fill your prescriptions.
  • Don’t leave the hospital without a wallet-size medication card. Keep the completed card with you at all times. Medication cards are available on all nursing units.
  • Know what follow-up appointments you need to make when you get home.

Patient Safety Suggestions

We invite you to share your ideas or concerns regarding patient safety at Abington Health. If you would like us to contact you, leave your name and room number. Messages are checked Monday to Friday. If you have a matter that requires urgent attention, please notify your nurse.

  • If you have a patient safety concern at Abington Memorial Hospital, dial SAFE (7233) on your hospital phone and leave a message.
  • If you have a patient safety concern at Lansdale Hospital, please call 215-361-4400.

Your input is important to us. Thank you for being a partner in the delivery of safe medical care.

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