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Survey of Patients' Experiences

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on ten important hospital quality topics.

How often did nurses communicate well with patients?

Abington Memorial Hospital 79%
Lansdale Hospital 86%
Pennsylvania Average 79%
National Average 78%

Higher percentages are better.

Definition:

Patients who reported that their nurses "Always" communicated well. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

How often did doctors communicate well with patients?

Abington Memorial Hospital 77%
Lansdale Hospital 84%
Pennsylvania Average 79%
National Average 81%

Higher percentages are better.

Definition:

Patients who reported that their doctors "Always" communicated well. “Communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

How often did patients receive help quickly from hospital staff?

Abington Memorial Hospital 63%
Lansdale Hospital 74%
Pennsylvania Average 66%
National Average 67%

Higher percentages are better.

Definition:

Patients who reported that they "Always" received help as soon as they wanted.

How often was patients' pain well controlled?

Abington Memorial Hospital 69%
Lansdale Hospital 75%
Pennsylvania Average 70%
National Average 71%

Higher percentages are better.

Definition:

Patients who reported that their pain was "Always" well controlled. “Well controlled” means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.

How often did staff explain about medicines before giving them to patients?

Abington Memorial Hospital 65%
Lansdale Hospital 69%
Pennsylvania Average 62%
National Average 64%

Higher percentages are better.

Definition:

Patients who reported that staff "Always" explained about medicines before giving it to them.  “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

How often were the patients' rooms and bathrooms kept clean?

Abington Memorial Hospital 63%
Lansdale Hospital 78%
Pennsylvania Average 72%
National Average 73%

Higher percentages are better.

Definition:

Patients who reported that the room and bathroom were "Always" clean.

How often was the area around patients' rooms kept quiet at night?

Abington Memorial Hospital 49%
Lansdale Hospital 63%
Pennsylvania Average 53%
National Average 61%

Higher percentages are better.

Definition:

Patients who reported the area around the room was "Always" quiet at night.

Were patients given information about what to do during their recovery at home?

Abington Memorial Hospital 84%
Lansdale Hospital 85%
Pennsylvania Average 85%
National Average 85%

Higher percentages are better.

Definition:

Patients who said YES, they were given information about what to do during recovery at home.

How do patients rate the hospital overall?

Abington Memorial Hospital 68%
Lansdale Hospital 72%
Pennsylvania Average 68%
National Average 70%

Higher percentages are better.

Definition:

Patients who gave their hosptial a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Would patients recommend the hospital to friends and family?

Abington Memorial Hospital 76%
Lansdale Hospital 75%
Pennsylvania Average 69%
National Average 71%

Higher percentages are better.

Definition:

Patients who said YES, they would definitely recommend the hospital.

Source: The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey was used to collect the following information. This survey asks patients about their experiences with care during a recent overnight stay in the hospital. The information was provided from Hospital Compare (for the months of April 1, 2012 through March 31, 2013), a quality tool developed by the United States Department of Health and Human Services. You may use the information in Hospital Compare together with the other information you gather about hospitals as you decide where to get hospital services. You may want to contact your health care provider, your State Survey Agency or your state Quality Improvement Organization (QIO) for more information. If you have a complaint about the quality of the medical care you or a loved one received at a hospital, first contact the hospital's patient advocate. Or, contact your state QIO. If you have other complaints about a health care facility, contact your State Survey Agency. Additional information about hospitals may be found on the state websites.