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Quality Measures

Emergency Department Care

Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before receiving care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.

The information below shows how quickly the hospitals you selected treat patients who come to the hospital emergency department, compared to the average for all hospitals in the U. S.

Timely Emergency Department Care

Average time patients spent in the emergency department, before they were admitted to the hospital as an inpatient

Abington Memorial Hospital 280 minutes *
Lansdale Hospital 262 minutes *
Pennsylvania Average 276 minutes
National Average 275 minutes

A lower number of minutes is better.

What It Is and Why It Is Important

  • Long stays in an emergency department before a patient is admitted may be a sign that the emergency department is understaffed or overcrowded. This may result in delays in treatment or lower quality care.

footnotes:
 *
Data submitted were based on a sample of cases/patients.

Average time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room

Abington Memorial Hospital 103 minutes *
Lansdale Hospital 94 minutes *
Pennsylvania Average 103 minutes
National Average 98 minutes

A lower number of minutes is better.

What It Is and Why It Is Important

  • Delays in transferring emergency department patients to an inpatient unit may be a sign that there’s not enough staff or there’s poor coordination among hospital departments. Long delays can also create more stress for patients and families.

footnotes:
 *
Data submitted were based on a sample of cases/patients.

Average time patients spent in the emergency department before being sent home

Abington Memorial Hospital 140 minutes
Lansdale Hospital 132 minutes
Pennsylvania Average 126 minutes
National Average 135 minutes

A lower number of minutes is better.

What It Is and Why It Is Important

  • Long stays in the emergency department before a patient is sent home may be a sign that the emergency department is understaffed or overcrowded. This may result in delays in treatment, increased suffering for those who wait, and unpleasant treatment environments.

Average time patients spent in the emergency department before they were seen by a healthcare professional

Abington Memorial Hospital 11 minutes
Lansdale Hospital 20 minutes
Pennsylvania Average 27 minutes
National Average 26 minutes

A lower number of minutes is better.

What It Is and Why It Is Important

  • Delays in being seen by a healthcare provider may be a sign that the emergency department is understaffed or overcrowded. This may result in delays in treatment or lower quality care. In addition, long delays can create more stress for patients and families.

Average time patients who came to the emergency department with broken bones had to wait before receiving pain medication

Abington Memorial Hospital 46 minutes
Lansdale Hospital 49 minutes
Pennsylvania Average 60 minutes
National Average 58 minutes

A lower number of minutes is better.

What It Is and Why It Is Important

  • Long waits before a patient is treated may be a sign that the emergency department is understaffed or overcrowded. For patients with broken bones, long waits without pain medication cause unnecessary increased suffering.

Percentage of patients who left the emergency department before being seen

Abington Memorial Hospital 0%
Lansdale Hospital 0%
Pennsylvania Average Not Available
National Average Not Available

Lower percentages are better.

What It Is and Why It Is Important

  • Hospital emergency departments that have high percentages of patients who leave without being seen may not have the staff or resources to provide timely and effective emergency room care. Patients who leave the emergency department without being seen may be seriously ill, putting themselves at higher risk for poor health outcomes.

Source: January 2012 through June 2012, Hospital Compare

Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival

Abington Memorial Hospital Not Available *  **
Lansdale Hospital 50%
Pennsylvania Average 57%
National Average 54%

Higher percentages are better.

What It Is and Why It Is Important

  • People who suffer from strokes need to receive treatment immediately to lessen the amount of brain damage that occurs with any stroke. Before treatment can be provided, a scan of the brain must be taken to determine the type and severity of the stroke.

footnotes:
  *
The number of cases/patients is too few to report.
** Results are based on a shorter time period than required.

Source: The information was provided from Hospital Compare (for the months of July 1, 2012 through June 30, 2013), a quality tool developed by the United States Department of Health and Human Services.  You may use the information in Hospital Compare together with the other information you gather about hospitals as you decide where to get hospital services. You may want to contact your health care provider, your State Survey Agency or your state Quality Improvement Organization (QIO) for more information. If you have a complaint about the quality of the medical care you or a loved one received at a hospital, first contact the hospital's patient advocate. Or, contact your state QIO. If you have other complaints about a health care facility, contact your State Survey Agency. Additional information about hospitals may be found on the state websites.