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Anti-Discrimination Policy

This organization complies with all applicable anti-discrimination laws. No person shall, on the grounds of race, color, national origin, gender, gender identity or expression, sexual orientation, religion, age or status as an individual with a handicap/disability, be excluded from participation in, be denied benefits of, or otherwise be subjected to unlawful discrimination in the provision of any care or service.

Specifically, the above includes (but is not limited to) the following:

1. Inpatient and outpatient care and Abington Health Physician’s locations services will be provided on a nondiscriminatory basis. No patient may be denied admittance or care on the basis of race, color, national origin, gender, gender identity or expression, sexual orientation, religion, age or status as an individual with a handicap/disability.

2. All patients are assigned to rooms and floors on a nondiscriminatory basis, in accordance with their medical needs. No patient will be transferred from an assigned room for any unlawful discriminatory reason.

3. Employees are assigned to work without regard to race, color, national origin, gender, gender identity or expression, sexual orientation or religion. Upon request, patient care providers may be assigned by gender, for modesty, privacy and therapeutic reasons, if the request:

  • involves a minor patient (one under the age of 18 years), including, but not limited to, one being treated with one-to-one or suicide precaution care;
  • is based on religious or cultural beliefs (i.e. Muslim women);
  • involves a procedure that involves contact with, or inspection of, the genitals (referred to in this policy as an “intimate procedure”). This would not include bathing of non-genital areas or contact with, or examination of breasts;
  • involves a patient with a history of abuse;
  • involves a patient with an intellectual disability.
  • Requests for a provider of a specific gender for modesty, privacy or therapeutic reasons that are not covered by any of the above examples must be referred to a vice president or the administrator on call for a decision as to whether the request can be accommodated.
  • A chaperone of the gender requested will be offered when accommodation is not possible.

4. Staff privileges will not be unlawfully denied to professionally qualified personnel on the basis of race, color, national origin, gender, gender identity or expression, sexual orientation, religion, age or status as an individual with a handicap/disability.

5. Abington – Jefferson Health provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services link to Language Services page to people whose primary language is not English, including qualified interpreters and interpreter services and information written in other languages.

If you need these services, ask your healthcare provider.

Any questions or concerns should be directed to Patient Advocacy at 215-481-2499.

6. If you believe that Abington – Jefferson Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can call 215-481-4655 or file a grievance with:

Chief Compliance Officer, Aria Health
10800 Knights Road, Mansion House - first floor
Philadelphia, PA 19114
215-612-5441

You can file a grievance in person, or by mail, fax or email.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Language Assistance Services Information

for Individuals with Limited English Proficiency